These 6 Customer Service Skills Will Help You Land Any Job

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Working in retail, hospitality, a call center, or another job focused on customer service can give you vital workplace skills. No matter which industry you want to work in, the following six strong customer service skills are transferable to any job.

1. Strong Communication Skills

Good communication is the key to good customer service. It’s also the cornerstone of working in any industries where you need to work with other people, from customers to colleagues, and clients to business contacts.

Through your customer service role, you’ll learn how to explain concepts to others in easy-to-understand terms and how to placate people who may not share your point of view. You’ll find that you use these same skills in most roles. Your oral and written communication skills will also help you get your points across in meetings and during collaborative tasks.

2. Solid Active Listening Skills

Good communication and active listening skills tend to go hand in hand. Good communication is a two-way street. While effective public speaking skills are important, so is effective listening. Customer service professionals hone their active listening skills when they listen to what a customer says, then ask questions to clarify what they’ve heard before delivering a response.

A study by Korn Ferry International, an executive search recruitment firm, found that active listening is the most important competence for any workplace. The firm gave active listening this rating because it believes active listening can cover gaps left in other workplace areas. For example, if you don’t yet have skills in negotiation, you could rely on your active listening skills to get through a negotiation process.

3. Excellent Problem-Solving Skills

Customer service representatives are pros at problem solving. So much of their job involves handling complaints and queries customers have. They must use ingenuity to find solutions that work within a business’s preferred practices yet satisfy customers. Problem-solving skills cultivated in a customer service role are transferable to almost any profession, but they are especially important for creative and technology roles, such as advertising executives, engineers, and software designers.

4. Ability to Work as Part of a Team

No customer service worker is an island. Instead, customer service employees work as part of a team to support their employer’s positive image and customer service standards. Many customer service workers find themselves jumping in to help colleagues address customer queries or assisting their co-workers when they’re especially busy.

The kind of collaborative teamwork skills demonstrated by customer service workers is essential for success in many professional environments. It’s important for people in a range of industries to work within their designated roles but come together when required, such as for group projects and meetings.

5. Good Multitasking Skills

Many customer service professions require you to multitask well. Every customer wants to feel important, even though your attention may be pulled in several directions. It’s not uncommon for customer service professionals to run computers or cash registers while speaking with customers.

You might also deal with a number of customers at once if people with more urgent concerns need help while you’re dealing with more routine matters. And, of course, you must do it all efficiently and with a smile on your face! That aptitude for multitasking is useful for working in any busy profession.

6. The Ability to Show Resilience

Customer service workers must be resilient. While most members of the public are pleasant, some can be short-tempered and belligerent. In these circumstances, customer service workers must rely on their skills of resiliency to power through. Otherwise, they can’t deliver their best service to the next customer they interact with.

Similarly, you won’t find all the people you deal with any profession in good humor all the time. Sometimes, events in life simply don’t go your way. Despite the challenges, it’s important to rely on your skills of resiliency to move on to the next task. Demonstrating your resilience to a potential new employer will hold you in good stead on any job interview that you face.

Don’t underestimate how important having a background in customer service can be. A role focused on helping members of the public can position you well for landing any job.

Source: CareerBuilder

Da Lucky Spot: Meet the Charlotte Man Behind Walmart’s First Black-Owned Barbershop

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Entrepreneur Shaun Corbett cuts the ribbon on Da Lucky Spot, Walmart’s first Black-owned barbershop.

The philosopher Seneca said luck is where opportunity meets preparation. For Charlotte, North Carolina, barber Shaun “Lucky” Corbett, his golden opportunity paved the way for what would become Walmart‘s first Black-owned and operated barbershop.

On Sept. 26, Corbett was joined by dozens of community supporters eager to witness the moment he opened the doors of Da Lucky Spot Barbershop at the Walmart on Wilkinson Boulevard. The grand opening festivities were replete with balloons, laughter and plenty of smiles as folks gathered to celebrate the accomplished businessman.

Corbett, 40, has established himself as a leader in the local community over the last several years with his charitable give-back programs. As a licensed barber, he envisioned his shop as a space offering fellowship and suppport, especially for the neighborhood’s youth.

The road hasn’t always been smooth, however, and like most business owners, Corbett relied on his faith to get him through the rough spots.

“How I landed it was never giving up, seeing the vision [and] just working diligently,” he told Atlanta Black Star via phone. “Development is the main thing … understanding and being intentional about conversations I have when I have the opportunity to help.”

Corbett got his start in 2005 after enrolling in the No Grease barber school, the Charlotte Agenda reported. He spent his weekends cutting heads at the barber shop and served up slices at a local pizzeria to cover his hefty tuition — $10,000 to be exact.

By the next year, he was a full-time barber with his own chair. Corbett was eventually able to open his first Lucky Spot shop on North Tyrone Street in 2010.

The space quickly became more than just a barbershop. Corbett hosted a number of community programs, including his handing out of turkeys to families in need each Thanksgiving, after-school tutoring sessions for the kids and a backpack drive for students headed back to school in the fall. The local leader is perhaps best known for his acclaimed Cops & Barbers program, which aims to build trust between police and the communities they serve.

Continue on the Atlanta Black Star to read the complete article.

Power Couple: Soldier Recruits Wife to Join Army

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U.S. Military wife and husband in uniform standing side by side with arms folded

By Alexandra Shea, IMCOM

Staff Sgt. Joshua Mitchell is used to talking with various people about military careers and the benefits that are offered to those who choose to wear the uniform and serve their country as a Soldier. As a recruiter in the Malden, Massachusetts, area, he is constantly talking to strangers, even off-duty, according to his wife, Eunjee.

“The first year after I moved to America, I knew I needed a car,” Eunjee said. “We went to the car dealership, and he recruited the car dealer.”

The couple met in Korea while Staff Sgt. Mitchell was stationed there. They originally met online and met face-to-face for the first time on New Year’s Day. They married shortly after, and Eunjee Mitchell immigrated to the United States, where her husband became a recruiter. She often would hear the conversations he had about joining the military. After two years of listening to Staff Sgt. Mitchell, she decided enlisting was the right choice for her.

“He was interviewing other recruiters, and one was Korean like me. She told me how the Army helps her a lot to speak (better) English and get her involved in the community,” said Eunjee. “The conversation with her gave me the thought that I could try.”

She enlisted as a 92A – Automated Logistical Specialist in the Army Reserves.

“I knew hanging around with me she would be interested in the Army, but I didn’t think she would (join),” said Staff Sgt. Mitchell. “I definitely wrote her contract.”

After 10 weeks of South Carolina’s famously hot summer weather, Eunjee Mitchell walked across Fort Jackson’s Hilton Field with the rest of her company as they graduated Basic Combat Training. With three bachelor’s degrees, she graduated with the rank of specialist.

While she knew her husband would be attending her ceremony, Staff Sgt. Mitchell was able to arrive to the installation early and surprise his wife during the Family Day dress rehearsal.

“While I was waiting behind the trees, I was trying to stay calm. I was very emotional,” said Spc. Mitchell.

She instantly recognized her husband on the parade field and knew “my recruiter is here.”

“I saw him, and he was in uniform, so I recognized him because he’s so tall,” she said.

Standing at six-feet, five-inches, Staff Sgt. Mitchell is not easily missed. Since immigrating to a new country and culture, Spc. Mitchell has never been separated from her husband, until attending Basic Combat Training.

“I didn’t see her until she was walking out,” said Staff Sgt. Mitchell. “She’s a tough little lady. I’m crazy proud of her.”

The couple were allowed to speak for a short time before Spc. Mitchell had to return to her daily duties. The following day, they were reunited for Family Day, where they were able to spend an entire day together visiting various parts of the installation and get lunch together.

After the graduation ceremony, Spc. Mitchell traveled back to her home state with her husband. Once there, Spc. Mitchell will rejoin her Reserve unit and attend Advanced Individual Training in the coming months.

When asked what her future might look like now that BCT is complete, Spc. Mitchell said she is excited to begin her new career and possibly a family. She also explained how her experience on Fort Jackson has helped her to understand her husband and brings them closer as a couple.

“The first year we were married I didn’t understand the little things like why he didn’t want to take his boots off in the house,” said Spc. Mitchell. “I understand him more now.”

Source: army.mil

To Write a Successful Resume, Follow These Do’s and Don’ts

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Resume beign written on a clipboard by a young woman

A great résumé is still one of the most important contributing factors to landing a good job. After all, it offers recruiters and potential employers a quick and clear overview of your relevant skills, experience, and education so they can decide whether to invite you for an interview or not. And if successful, it helps sway the first of many decisions you want to go your way through any job search process.

However, no matter how good your credentials, if you don’t put them all together in a polished résumé with the right elements, chances are your application will get tossed on the “reject” pile the next time you apply for a job. According to a study by The Ladders, recruiters spend a mere six seconds reviewing a résumé. That means you have a tiny window of opportunity to make an impression! In other words, you need a résumé that stands out for all the right reasons. The following do’s and don’ts will help you prepare a résumé that shows you to your best advantage.

  • Do make your résumé scannable.Recruiters and hiring managers will scan your résumé for relevant information, so deliver your information in short statements instead of longer paragraphs. Use keywords that are relevant to your profession and experience throughout. For example, if you’re a project manager, use keywords such as “project management,” “supervision,” and “leadership.”
  • Don’t let your résumé exceed two pages. Few recruiters or hiring managers have time to review overly long résumés. Distill your information down to the most relevant data. Slash words and consider omitting one or two of your earliest jobs or condense your descriptions of your responsibilities in each role.
  • Don’t stray too far from the conventional résumé format.Nearly all job applications go through applicant tracking systems (ATS) nowadays. That means that your résumé will first be checked by a computer before it’s even seen by a live person. Applicant tracking systems are designed to determine certain data, including identifying information, career objective, skills, experience, and education, so make sure you clearly list all of those sections. Further information such as professional memberships, awards, and publications is optional. Only include it if you strongly feel that it will support your candidacy.
  • Do provide a concise overview of your career objective.In the USA Today article “5 do’s and don’ts for building a winning résumé,” Patrick O’Brien advises describing what you want to accomplish professionally in a manner that illustrates what you can do for an employer. For example, if you’re a manager looking to gain international experience, you could state something such as, “Highly capable manager with outstanding leadership capabilities and a global understanding of the industry.”
  • Don’t include too much personal information. In the CBS article “How to Write a Résumé: Dos and Don’ts,” Suzanne Lucas cautions against including information such as your religion, birthdate, relationship status, hobbies, or links to your social media pages.
  • Do list quantifiable results. Potential employers want to see accomplishments on your résumé, and the clearest way to communicate those is by using numbers whenever possible. For example, instead of saying you managed a team and a budget, you could state more precisely that you’d managed a team of 25 employees and a budget of $50,000.
  • Do list your experience in reverse chronological order, with your most recent employment first. List your current or most recent job first, then work backwards. If you don’t have enough space to list all the jobs you held, list as far back as 10 years and be prepared to speak about earlier jobs in an in-person interview.
  • Don’t exaggerate job titles, responsibilities, or outcomes. State all information correctly, without exaggerations or embellishments. Remember: most employers check references and will inquire about your performance in earlier roles.
  • Do make sure to have both electronic and print versions of your résumé.It’s a good idea to have your résumé in a number of different formats, including a printable pdf, an interactive pdf, a Word document, and a text file in case you need to autofill online applications.
  • Don’t forget to update your résumé regularly. Even if you’re not actively looking for a new job, you never know when somebody might request your résumé, so make sure to keep it up to date at all times. That way, when you hear about an interesting job at a networking event, you’ll be ready to apply immediately.

Writing an effective résumé takes some time and preparation. But with these tips in mind, you’ll enhance your chances of standing out from other applicants and landing an interview on the way to a job offer that thrills.

Source: Kelly Services

JAY-Z Is the First Hip-Hop Artist to Become a Billionaire: Inside His Fortune

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JAY-Z in blue suit and white collared suit on stage before performance

When JAY-Z rapped “I’m not a businessman, I’m a business, man” on Kanye West’s 2005 track “Diamonds From Sierra Leone,” he really meant it.

According to a new report released by Forbes on Monday, the rapper turned mogul has become the first hip-hop artist to amass a billion-dollar fortune with his impressive investments across liquor, art, real estate and companies like Uber.

Before becoming a musician, JAY-Z, 49, was a drug dealer in his hometown of Brooklyn. In 1996, he started his own label, Roc-A-Fella Records, to release his debut album, Reasonable Doubt. Since then, he has earned 14 No. 1 albums, 22 Grammy wins and a reported $500 million in pretax earnings, according to the outlet.

In order to calculate JAY-Z’s net worth, Forbes says they first looked at his stakes in companies like Armand de Brignac champagne (which he owns 100% of) and applied their customary discount to private firms. They then added up his income and subtracted “a healthy amount to account for a superstar lifestyle.” Additionally, they say they ran the numbers with a roster of outside experts to ensure that the estimates were “fair and conservative.”

Since its launch in 2006 in JAY-Z’s music video for “Show Me What You Got,” Armand de Brignac is estimated by Forbes to now be worth $310 million. JAY-Z’s cognac D’Ussé, which is a joint venture with Bacardi, is estimated to be worth $100 million.

JAY-Z is also estimated to have $220 million in cash and investments, including a stake in ride-share service Uber which is estimated to be worth $70 million itself.

JAY-Z’s music-streaming service Tidal — which launched in 2015 with a number of celebrity investors including his wife, Beyoncé, Kanye West and Calvin Harris — is estimated to be worth $100 million.

Continue on to Yahoo entertainment to read the complete article.

First Day Jitters? How to Make a Smooth Transition

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black professional woman smiling and crossing her fingers

Making a career change is almost as stressful as meeting your significant other’s parents for the first time. Even if you’ve landed your dream job, you’ll encounter your fair share of challenges on your new career path. Luckily, with the right approach, a positive attitude and a little bit of help, those challenges don’t have to be insurmountable. So, if you’re considering a major career change, make things easier on yourself by following these six steps to get on the right path.

Find a Mentor

Going into a new job can seem like a never-ending mountain that you need to climb each and every day. But less-experienced mountaineers typically don’t climb without a guide—and neither should you. By seeking out someone with more experience who has been in your position before, you can gain not only some guidance but also a confidant who can offer sage advice, a sounding board to help you gain clarity and a champion to make sure your accomplishments get the attention they deserve. See if your new place of work has a mentorship program, or seek one out to see the benefits of having a mentor in the workplace.

Get a Routine and Stick to It

Be prepared for what you signed up for. It doesn’t matter what your previous work life was like, you need to be certain of the schedule your new employer expects of you. Each workplace is different—some offer flexibility, while others have a strict 9–5 schedule. If your career change also comes with a significant change in routine, take the week before your start date and get yourself ready for it.

Do it For the Culture

Do you like to tell jokes and go for little walks during the workday? You better be sure that’s something that isn’t frowned upon at your new job. You can add your own personal flair to the overall team dynamic, but trying to change an entire company culture is more than difficult. Your best bet is to ask the right questions during the interview and knowing for certain that this position is the right fit. Because you don’t to be a Seinfeld type of person walking into a Friends type of office.

Take Note

It can be tough to remember everyone’s name—let alone all the new terminology that’ll be thrown at you—so a pen and a notepad will likely be your best friends (at least for the first few weeks). Don’t be shy about writing things down, asking follow-up questions or asking people to slow down or repeat themselves. There’s nothing wrong with wanting to gain a solid understanding of the ins and outs of your new company.

Build Strong Relationships

Working independently, taking charge of responsibilities and exuding a sense of confidence may give your superiors a positive image of you, but you can’t do everything alone. Many workplaces increasingly value collaborative efforts, so find a way to work well with your coworkers. By building strong relationships right away, you’ll be able to develop a network of contacts that extends across departments.

Don’t Stop Networking

Just because you’re on a new career path, it doesn’t mean you have to say goodbye to old your old contacts. You’ll be able to strengthen and diversify your network with your old and new colleagues. While it may seem like an arduous task to be constantly connecting and reconnecting, the sooner you start reaching out, the sooner you’ll start feeling more comfortable.

You’ve worked hard to get to this point in your career, so this should be a positive time in your life. Following these bits of advice will minimize stress and set you up for a successful transition into your new career.

Source: CareerBuilder

5 expressions to avoid in formal networking situations

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large group of diverse professionals networking

Networking is a delicate art. While it’s certainly evolved in the past decade, there are still certain situations (and certain industries) where you must abide by a particular set of strict, unspoken rules. Mess one of these up, and you risk missing out on a critical opportunity to advance your career.

When speaking to someone more senior—and business networking usually involves an “ask” for help from senior people—you need to convey respect and recognition of their status.

Remember: People will go out of their way for you if they like you and feel inspired by you. But turn them off, and they’ll tune out.

With that in mind, consider skipping any of the following casual or unprofessional expressions:

1. “Hey, I’m ______”

Introducing yourself casually is fine in most situations. But this language can come across as too casual if you’re introducing yourself to someone older or more senior who might be a good lead for a job.

Saying “Hello” is a better bet. And giving both your first and last names is more professional. You don’t want that other person walking away and thinking, “I met someone named Paul, but I never got his last name.”

2. “I’m VP of sales for company X”

When networking at a business event it’s tempting to rush in with your title. After all, you want your new contact to know you’re a professional with some status. But it will sound arrogant to add this so quickly.

I recently met a young woman at a networking event, and within the first 15 seconds she let me know that she worked for a big Silicon Valley firm and had a good job in IT. She never bothered to ask my name, work situation, or title. I was not interested in speaking to her again because the encounter was one way.

Rather than hurling your job title at a new face, wait until the other person asks for that information. If you ask them about themselves, they will likely raise the same questions about you. It means a lot more when they ask you what you do than when you shout it out to them.

3. “That’s cool”

Once you get into conversation with an executive, your words will define the kind of relationship you want to have with that person. If you’re too casual, you’ll sound like you don’t necessarily aspire to a professional connection.

Suppose you’re in conversation with a vice president who works in a firm you’d like to do business with. You ask, “Who do you hire for your sales training?” When you find out, you might be tempted to say something like “Hey, I know them,” or “Cool.”

Instead, opt for a more polished expression, such as “Yes, I’m familiar with that firm, and I believe we can offer something more.” This positioning will get you further in pursuing a possible business contact.

4. “Can I impose on you to make a call?”

Once you’ve gotten a good conversation going, you may be ready to pitch the other person for a lead. But the “ask” has to be handled with delicacy.

The phrase “can I impose on you” sounds like you haven’t done the groundwork for the “ask.” So go through the steps that will make you feel you are not imposing. This can include a lot of listening and selling yourself. Once you’re convinced you are not imposing, you can confidently say, “I’d love it if you could make a call on my behalf.” Now you’re off and running!

5. “Let me know how it goes”

If someone has been kind enough to speak to someone else on your behalf, be sure you do the follow-up—don’t expect them to get back to you.

Ask your new contact when you should follow up with them. You might also inquire “What is the best way to reach you?” They may give you their business card or phone number or say “Text me at this number.” The point is that you want to close on this networking opportunity, and that means the next step should be very clear.

Continue on to Fast Company to read the complete article.

The Best And Worst States For Entrepreneurs In 2020

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black man looking excitedly at his laptop

There might be an ongoing trade war and recession worries, but small businesses in the United States continue to flourish. According to a report by Guidant Financial, 78 percent of small businesses are reporting profits, with both confidence and happiness indices ranking among the highest in recent years. Approval rates for small business loan applications at big banks rose from 26.7 percent in Sept. 2018 to 27.9 percent in Sept. 2019, according to Biz2Credit.

Thus, the overall small business climate looks favorable for an enterprising entrepreneur. However, one fundamental factor that can change business climate is geography. Depending on the state — not to mention the city — where you want to start a business, these overall conducive conditions can change dramatically.

Seek Capital conducted a study of all 50 U.S. states to determine which ones were the best and which ones were the worst for entrepreneurs wanting to start and maintain a successful business. The study analyzed states in terms of 21 factors, ranging from socio-economic factors such as the five-year increase in working-age population, unemployment and labor force participation rates, to factors more specifically focused on entrepreneurial activity, such as the rate of new entrepreneurs, the opportunity share of new entrepreneurs (the percentage of entrepreneurs who said they started their business out of opportunity rather than necessity) and startup survival rates, sourced from the Kauffman Indicators of Entrepreneurship.

There are definitely some geographic patterns that emerged from the results of the study. The list of the top-10 best states are a combo of states located in the U.S. West and South regions, as designated by the Census Bureau. Midwest states are scattered across the middle of the rankings. And among the 10-worst states, the list of states includes those located in the South and the Northeast, the latter being the most unfavorable region in general for starting a business.

Here are the top-10 best states for starting a business:

  1. Utah
  2. Florida
  3. Texas
  4. Colorado
  5. California
  6. North Carolina
  7. Idaho
  8. Oklahoma
  9. Georgia
  10. Wyoming

Each of these states saw sizable injections of venture capital into new companies in 2018. California startups received the most money, with 2,869 companies getting $77.3 billion in venture capital funding, for an average of $26.9 million per company. No. 6 North Carolina was no slouch either, with $2.6 billion in venture capital funding going to 173 companies, for an average of $15.1 million per company. Not coincidentally, these 10 states had very active entrepreneurs. Florida has the highest rate of new entrepreneurs with 0.46 percent of its population starting businesses, followed by 0.45 percent in California and Wyoming.

The 10 Worst States for Entrepreneurs in 2020

The states that made up the worst states for entrepreneurs shared several traits. One of them mentioned is geographic: Six out of the 10 worst states are located in the Northeast — Pennsylvania (41st overall), New Hampshire (44th), Maine (47th), New Jersey (48th), Connecticut (49th) and Rhode Island (50th). The remainder of the 10 worst states are located in the South.

Declining working-age populations was shared by all of the 10 worst states with the exception of Arkansas. In absolute terms, Pennsylvania lost the most, suffering a decline of 148,126 working-age people from 2013 to 2018. In percentage terms, Louisiana and Maine lost the most, down 2.2 percent and 2.3 percent, respectively, over the last five years. Business taxes in these states are also mediocre to outright unfavorable

Here are the bottom-10 worst states to start a business, with No. 1 being the worst:

  1. Rhode Island
  2. Connecticut
  3. New Jersey
  4. Maine
  5. Alabama
  6. Maryland
  7. New Hampshire
  8. Arkansas
  9. Louisiana
  10. Pennsylvania

Continue on to Forbes to read the complete article.

 

9 Effective Ways to Assess Candidates’ Soft Skills

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Workplace culture

By Lisa Parker

Executive Chairman of Starbucks Howard Schultz once said, “Hiring people is an art, not a science. And resumes cannot tell you whether someone will fit into a company’s culture.” This astute observation by the American businessman sums up the importance of assessing a job seeker for their soft skills—not just what’s on paper.

What Are Soft Skills?

Soft skills, also known as “employability skills,” are defined by Business Dictionary as “a group of essential abilities that involve the development of a knowledge base, expertise level and mindset that is increasingly necessary for success in the modern workplace.”

For any new recruit to fit into your corporate culture and be productive, soft skills are prerequisite. While resumes may sound impressive, assessing a jobseeker for soft skills plays a key role in promoting effectiveness in a company’s hiring process.

But how do you assess something so intangible? Use the following nine factors to create questions that assess for the soft skills you need from future employees.

How to Assess a Candidate’s Soft Skills

  1. Professionalism

The first impression a jobseeker imparts speaks a lot about themselves. A jobseeker who walks in with a disheveled appearance and salty language, for example, may not take their role seriously enough. What’s more, they could make other employees and customers uncomfortable with their behavior.

  1. Body Language

Body language betrays a lot. Observing body language will enable you to learn a bit about a jobseeker’s interpersonal skills. Also, it can help inform whether the interviewee is lying or answering a question honestly. Jittery jobseekers are generally diffident about themselves and unsure whether they can meet your standards. They doubt their own abilities and may end up as underperformers.

  1. Problem-Solving Skills

Regardless of the nature of your business, problem-solving skills are essential for every employee. Candidates who cannot troubleshoot are unable to provide customer care, address issues faced by business associates or assist colleagues and seniors in the event of any internal problems. Include a couple of questions about how the jobseeker would solve a problem. The answer may not be the most thorough, given time constraints of an interview, but it will help you assess this vital skill.

  1. Awareness About Major Issues

Your future employee need not be an encyclopedia. Yet, it is vital they know about major issues affecting the world, country and local economy. Knowledge about these issues and opinions suggest that the jobseeker is alert and responsive. It also indicates adaptability to adverse situations, since such candidates will usually possess abilities to respond effectively. Issues and opinions can reflect traits, such as positivity, skepticism and negative thoughts. Admittedly, these thoughts may vary according to the issue. A candidate may be positive about something or negative about another. Yet, such awareness would also help you judge the overall traits since every flipside also has positives.

  1. Memberships of Clubs/Organizations

Memberships of clubs and organizations are a clear indicator of a candidate’s social and collaborative skills. Such employees generally tend to become great team players. Additionally, it also indicates the candidate spends time on constructive activities, such as sports, hobbies or even politics.

  1. Psychometric Tests

An increasing number of employers worldwide now utilize psychometric tests to gauge a candidate’s behavior and mental aptitude for a job. They enable you to assess the cognitive capabilities of a jobseeker required for any post in an organization. Additionally, psychometric tests help a company to assess an applicant’s analytical and pedagogic skills essential for any role. They are particularly useful in finding hidden traits of a job seeker that are often missed during an interview. However, there are debates worldwide over the effectiveness of these tests to assess soft skills and hidden talents as well as negative traits of an individual. Some psychologists and HR experts vouch for their reliability, while others claim the results provide inconclusive results that can mar career prospects of good candidates—so if you choose to use them, do so cautiously.

  1. Company Knowledge

Quizzing a candidate over knowledge about your company as well as past employers, if any, is another effective way to assess their soft skills. Answers indicate an interest in the profession and industry. They will also show whether an interviewee is well prepared and is serious about the job or is eyeing the vacancy merely as another employment option. Sometimes, the answer can also reveal traits, such as willingness to adapt to a new work environment and spirit of collaboration to ensure personal success as well as that of your organization.

  1. Composure Under Stress

The ability to work under stress is critical for many positions, especially when hiring for more senior roles. One good way to evaluate this skill is by asking a candidate to tell you about a stressful period at work and how they responded. You can also simply evaluate their behavior during the interview. Fumbling to respond or getting frustrated indicate the person may have a hard time working under stress or pressure.

  1. Ability to Work with Diverse Groups

Companies, just like the country in general, have become increasingly diverse in recent years. Walk into any major employer and you’ll find people of all different backgrounds, educations, beliefs collaborating and thriving together. So if an employee has a hard time working with anybody who thinks or acts differently than them, it can be hard for them to succeed. Ask candidates how they have collaborated with people who have had very different perspectives than them. If their answer suggests that they steamrolled others’ ideas or refused to listen to them, they probably won’t perform well in a diverse team.

Modern workplaces demand that all employees possess soft skills. Indeed, soft skills can be more difficult to acquire than professional degrees and experience. Without them, any hard skills are far less valuable. So when screening candidates, don’t just try to uncover how well they know a particular software program or platform—get to the heart of how they interact with others.

Lisa Parker is a Freelance writer. Her passion is to write blogs on entrepreneurship, business trends, business management, and business leadership, lifestyle, relationship, career and education. And many more.

Source: glassdoor.com

Applying for entry-level jobs? Do these things to write your cover letter

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woman sitting at desk writing on her keyboard

Landing a job is a challenge for many professionals. Landing a job without any experience can be an even bigger challenge. For a job seeker without any experience, it’s discouraging when you’ve applied for dozens (or hundreds) of jobs and received zero responses from employers.

Although you might feel like giving up on your job search, it’s important to persevere and continue writing cover letters that will make you stand out to employers.

Here are some tips for writing a cover letter when you have little or no experience:

First paragraph: Clearly introduce yourself

The first paragraph is your opportunity to make a strong first impression on the employer. This section should explain who you are, the position you’re interested in, and how you discovered the opportunity.

The introduction is also a great opportunity to mention any connections you have with the organization. For example, if you know a previous intern or alumni who worked for the organization, be sure to mention their name in your introduction.

“My name is Sarah and I’m a recent graduate from Purdue University. I graduated in December with a B.A. in communications and a minor in marketing. An alumni forwarded me a job posting about your Associate Marketer position at ABC Media Group. I’m highly interested in this opportunity because I’d make a great fit for your agency.”

Second paragraph: Talk about your relevant skills and accomplishments

This section is the biggest challenge for job seekers with little or no experience. It’s also the section where many job seekers make mistakes because they don’t know how to highlight their relevant skills and classroom experience.

As you explain why you’re qualified for the position, it’s important to connect the dots with the employer. For instance, if you didn’t have a marketing internship but you’ve gained a lot of marketing experience through a part-time job in student services, you could highlight the communications skills and experience you gained through that position.

For example:

“I realize you’re looking for a candidate with strong written and oral communications skills, as well as experience with event planning and strategy development. As an office assistant in Purdue’s Office of Student Life, I was responsible for planning and promoting campus movie nights for students. This project required me to promote the event on social media, send email blasts to students and design flyers to post around campus.”

Third paragraph: Highlight your best qualities and explain why you’re a good fit

Most employers want to hire candidates who are creative team players with strong time-management skills. Although you consider yourself a great fit for the position, you need to use examples that illustrate why you’re a good fit for the job. The reality is, simply stating that you have excellent time-management skills and a knack for leadership won’t land you a job.

When talking about your qualities, it’s important to talk about real-life examples. The key point to remember here is to make sure your examples are succinct and visual.

For example:

“During my final semester at Purdue, I led a group of three students to create a marketing campaign for an animal shelter in Indianapolis. I was responsible for leading brainstorming sessions, communicating with our client and editing the final version of the campaign. Through this project, I learned how to collaborate with others and work effectively in a team in order to accomplish a common goal.”

Fourth paragraph: Conclude with a call to action

The final paragraph is the section that will seal the deal for a job interview. You want to leave a lasting impression on the reader, so make sure your conclusion is confident and upbeat and encourages the hiring manager to get in touch with you.

For example:

“With the combination of my marketing experience and leadership skills, I’m confident I’d make a great fit for this position. Thank you for taking the time to review my application and consider me as a candidate. I will follow up next Wednesday to schedule a time to talk with you more about this position. I look forward to hearing from you soon!

Continue on to Fast Company to read the complete article.

Looking to switch careers? Learn these job skills right now

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woman looking confident in her choice of careers

Tech and big data skills are increasingly sought after careers in the workplace—and they could be a boon for you if you’re trying to hop industries or quickly climb the ranks.

Executives struggle to find employees skilled in business as well as data and technology, so all you need to do is learn the skills required for each field and send out those job applications.

Online learning platform Udemy for Business released the top courses in which companies enroll their employees, which is shorthand for the must-have skills in each field:

Finance

  1. Excel
  2. SQL
  3. Financial analysis
  4. Tableau
  5. Leadership
  6. Accounting

Marketing

  1. Digital marketing
  2. Python
  3. Web development
  4. SQL
  5. Google ads
  6. Excel

Software

  1. Python
  2. React
  3. Docker
  4. Java
  5. JavaScript
  6. Amazon Web Services (AWS) Certification

Sales

  1. Sales skills
  2. Excel
  3. Leadership
  4. Web development
  5. Public speaking
  6. Communication

The good news: All of these courses are readily available online, and in many cases, companies will pay for the training.

Continue on to Fast Company to read the complete article.

17 College Majors That Report Higher Underemployment

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diverse college students

According to a recently released survey from salary, jobs and career database, PayScale, holders of these bachelors degrees said they felt they were unemployed.

To complete its study, PayScale collected data from 962,956 workers.

Physical Education Teaching

% Underemployed: 56.4%

Human Services

% Underemployed: 55.6%

Illustration

% Underemployed: 54.7%

Criminal Justice

% Underemployed: 53.0%

Project Management

% Underemployed: 52.8%

Radio/Television & Film Production

% Underemployed: 52.6%

Studio Art

% Underemployed: 52.0%

Health Care Administration

% Underemployed: 51.8%

Education

% Underemployed: 51.8%

Human Development & Family Studies

% Underemployed: 51.5%

Creative Writing

% Underemployed: 51.1%

Animal Science

% Underemployed: 51.1%

Exercise Science

% Underemployed: 51.0%

Health Sciences

% Underemployed: 50.9%

Paralegal Studies

% Underemployed: 50.9%

Theatre

% Underemployed: 50.8%

Art History

% Underemployed: 50.7%

Continue on to Forbes for the complete slideshow.

Chef Big Shake Debuts New Online Store, Offers Deep-Fried Turkey for the Holidays

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Chef Big Shake in Chef's uniform smiling with arms folded

People line up at Big Shake’s Nashville Hot Chicken, excited to get the array of unique flavors being served up. Now, people across the country can simply log online and buy whatever they want, and it will arrive at their doorstep within two business days. With the launch of the online store, Chef Big Shake has made it possible for everyone to get in on the hot chicken, deep fried turkey and “famous” shrimp burger action.

This comes just in time for the holiday season, giving people the ability to order Chef Big Shake’s custom deep-fried turkey that they can serve up for their special meals with family and friends.

“There are many people who have been waiting for this store to go live, so it’s an exciting time,” explains Shawn Davis, otherwise known as Chef Big Shake, the creator of The Shrimp Burger and owner of Big Shake’s Hot Chicken & Fish. “The online store will let everyone get a taste of our food, whether for themselves or as a special gift for someone else. Some say you can’t find a better gift than my famous hot chicken.”

Chef Big Shake’s online store, located at ShopBigShakes.com, serves up a full menu of options to choose from, including his famous Nashville hot chicken, seasonings and peppers, shrimp burgers, and more. For those wanting to ensure their holiday meal is simple and a big hit this year, they may want to order Chef Big Shake’s deep-fried turkey, for only $89.99.

The deep-fried turkey offered through the online store serves 10-12 people and is shipped Monday-Wednesday. After it has been expertly deep-fried, it is then frozen to seal in the flavor, then packed in a reusable cooler with dry ice, and shipped anywhere in the country, arriving in two business days. Once the person receives it, they put it in the freezer, and then follow the simple instructions for heating it in the oven, so it’s ready for that special holiday gathering. Chef Big Shake’s deep-fried turkeys are crispy on the outside, and tender and juicy on the inside. They can also be ordered infused with their award winning Nashville Hot Chicken heat injections: such flavors as CryBaby® – Mild, Stop Drop n Roll® – Medium, Rambo – Hot. Or, classic flavors such as: honey butter, honey BBQ, Cajun butter, Jerk, lemon pepper, and classic seasoning.

“Whether you are someone who lives near a Big Shake’s or you wantDepp fried turkey being cooked someone who doesn’t to try the food, we want to make sure you have the best tasting turkey this holiday and ready to help,” added Davis. “But be careful, once you go Big Shake, you never go back! This food will keep you coming back time and again.”

According to the National Fire Protection Association, Thanksgiving is the peak day for home cooking fires, followed by Christmas Day, Christmas Eve, and the day before Thanksgiving. Here are some safety tips for those who plan to deep-fry their turkey themselves for the holidays:

  • Never leave food cooking in the kitchen unattended, and don’t leave the house while the food is cooking.
  • Make sure that children stay away from food that is being cooked, so they don’t get burned.
  • Keep the outdoor deep fryers away from flammable sources, including garages and balconies. Also, check the weather to ensure that it will not rain or snow.
  • Be sure that the turkey is completely thawed, which will help eliminate flare-up risks.
  • Those using a propane-powered deep fryer will need to ensure there is a two-foot buffer between the burner and tank. Ideally, you should use a fryer that has temperature controls, so that the oil is not heated beyond its smoke point.
  • The fryer must be on a level surface before it can be used. If it’s not, there is a risk of it being tipped over, starting a fire.
  • Avoid overfilling the oil in the fryer, which can ignite if it comes into contact with the burger. Check with the manufacturer’s directions for the correct amount to use.
  • When it’s time to submerge the turkey, shut the burner off. You can turn it back on once the turkey is submerged in the oil.
  • Use protective gear, such as safety glasses and oven mitts when working with the fryer.
  • Once the turkey is done, remove the pot from the burner and place it in a safe, level place to cool overnight, before disposing.

Big Shake’s currently has three locations, in Franklin and Goodlettsville, Tennessee and Huntsville, Alabama with a fourth location opening soon in Huntsville, Alabama. Chef Big Shake became famous for his signature shrimp burgers, which were featured on the hit show “Shark Tank.” They have sold hundreds of thousands of them. The restaurant has also become famous for its hot chicken plates, chicken sandwiches, hot chicken and waffles, hot chicken tacos, and more. They also feature a variety of fish entrees, including whiting and catfish. Diners can choose their level of heat, ranging from “cry baby” to “executioner.”

To learn more about Chef Big Shake’s online store or to order a deep-fried turkey, visit the site at: https://shopbigshakes.com/. To learn more about Big Shake’s Hot Chicken & Fish, visit the site at: bigshakeshotchicken.com/.

About Big Shake’s Hot Chicken & Fish

““Chef Big Shake,” was named after and founded by Shawn Davis, a man who worked his way up from restaurant dishwasher to chef to entrepreneur. After being passed up on the reality business show “Shark Tank,” he received the funding he needed to take his business national. Today, his product line, which features five varieties of “The Original Shrimp Burger,” is available in over 2,500 stores, and he owns Big Shake’s Hot Chicken & Fish restaurants. To learn more about the restaurant chain, visit the site at: bigshakeshotchicken.com/.

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