How to Answer “Where Do You See Yourself in 5 Years?”

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man in a suit and tie shaking hands with a hiring manager

“Where do you see yourself in 5 years?” When a hiring manager asks you this, there may be a few things running through your brain. “Moving (way) up the ranks,” “running this place,” “working for myself,” or “in your job,” for example. None of which are necessarily things you should say out loud in an interview. So, how do you answer, “Where do you see yourself in five years?” This can feel like a bit of a trick question, because sometimes the answer is, “not in this job,” or, “in your job,” or something like, “at a bigger better opportunity elsewhere.” But none of those are things you actually want to say to a hiring manager.

The good news is you can be honest while still telling them what they really want to know. Do you have realistic expectations for your career? Are you ambitious? And does this particular position align with your growth and goals overall?

For example, one way I like to think about it is: Think about where this position could realistically take you, and think about how that aligns with some of your broader professional goals.

So, for example, you might say, “Well I’m really excited by this position at Midnight Consulting because in five years, I’d like to be seen as someone with deep expertise in the energy sector, and I know that’s something that I’ll have an opportunity to do here. I’m also really excited to take on more managerial responsibilities in the next few years and potentially even take the lead on some projects. I’ve been lucky enough to work with some amazing managers, and so developing into a great manager myself is something I’m really excited about.”

Continue on to The Muse to read the complete article and view the video.

Job Ghosting Is Real: Here’s What You Need to Know

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man on computer searching for job openings

Did you know job ghosting is real? And could be happening to you? You’ve probably heard of “ghosting” in the context of dating: You go out with someone cute, have a great time together, and come back home expecting a second date.

You wait by the phone nervously for the next few weeks to hear nothing at all, finally realizing that you’ve been ghosted. Believe it or not, ghosting happens in the working world, too. Job ghosting is becoming incredibly common, with one-third of candidates reporting that they were rejected from a job position by never actually getting a response in the first place.

This means hiring managers and employers are leaving candidates to wait in agony only to be ghosted after submitting their resume, after the interview, or even getting ghosted after multiple interviews. So, why would a hiring manager do this? Amanda Augustine, our career advice expert, weighs in on this practice.

You don’t make it through the ATS screening

When you don’t hear back from the hiring manager, you might be wondering if you’ve made a mistake on your resume. Of course, it’s entirely possible that you might have made spelling errors or missed critical information that led to your resume being thrown aside. However, if your resume is solid and you’re still getting ghosted, this might simply be due to the sheer volume of resumes being submitted for the job opening.

“The reality is that, on average, companies receive 250 applications per job advert — far more than an HR manager could possibly review by hand,” explains Augustine. “Which is why nearly all large organizations use software known as an applicant tracking system (ATS) to scan resumes and eliminate the least-qualified candidates for a role.” However, the ATS can easily reject more than half of the resumes before the recruiter even sees them! So how do you beat this system?

The best way to work the ATS to your advantage is by looking up three to five job positions similar to the role you’re applying for and identifying the keywords in each of these descriptions. Include these words two or three times in your resume, particularly in the “Key Skills” and “Work History” sections. If you’ve already sent in your application, try to search for the hiring manager’s contact information on the company’s website or social media pages and reach out. “Keep your note short when you do — only say enough to reaffirm [your enthusiasm] and quickly summarize your relevant qualifications,” suggests Augustine.

The job opening was put on hold

Sometimes, you might’ve been ghosted simply because the job opening doesn’t exist anymore. This is not uncommon at all. Perhaps the department’s budget was cut, leading to a hiring freeze. Or maybe the management team is still debating the requirements for this role in particular. More often than not, an internal reorganization could have taken place and the position you applied for just vanished. Unfortunately, there are no laws requiring hiring managers to give you feedback after an interview. So, what do you do to ensure that you get an update?

If you made it to the interview stage, it’s best to end your interview by asking when you can expect to hear about the next steps. If you don’t hear anything by then, send an email reminder that highlights your interest and politely ask for an update. Be more specific in your message to stand out. Something along the lines of “Can we hop on the phone for a few minutes? I have just one more question about this position” is more likely to get a response than a generic email. However, Augustine says you should cut your losses five weeks after the interview. After all, how the future employer treats you now says a lot about how you will be treated once you join the team — and making you wait isn’t the best sign.

You finished second to an internal candidate

Some companies tend to post job openings and interview external candidates even when they already have an internal candidate in mind. Unfortunately, there is nothing you can do to avoid getting ghosted for this reason. However, if you love the company and really want to work there, don’t hesitate to follow up.

Continue on to Top Resume to read the complete article.

Master These Skills to Get Ahead in Your Career

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Businesswoman at her desk with paper looking at camera

By Casey Imafidon

To get ahead in your career, you have to bring something new to the table. While it may go beyond skill sets, other requirements for being selected for a position could be based on personal involvements, attributes, or extracurricular activities.

In this digital age, you’ll need these set of skills to stay ahead.

Accountability

There is a difference between passionately volunteering for a project and being committed to its execution. This is where accountability comes in. You don’t want to bite off more than you can chew when you take that assignment.

In the modern workplace, be aware of what you are getting into when it comes to accepting a task, and you have to be accountable for the success of such task.

Adaptability

Change is not something you should shy away from in the modern workplace—it is something you should embrace. Getting stuck to old ways of doing things or old rules may not help the advancement of your career. Open your mind to new approaches and thoughts that would help you solve problems faster and better for your organization.

It is all about responding to what the current situation requires. You may have to bend your own rules and beliefs, but this will eventually make you a good people person and next in line for that promotion.

Networking

A simple conversation could pivot your career. You never know whom you are going to meet and how he or she can influence your career.

It becomes important to hold a conversation with anyone at any time and make it drive your progress in the workplace. From speaking to attending events to sending out your business card, consider what networking could do for you.

Focus

This one comes down to how productive you want to become. It is hard to focus or concentrate when there are many things begging for your time in the workplace.

We all reach that point or know that scenario when it is more fun to accomplish the easier things, such as checking emails or going through our social media page.

When it comes to standing out and staying ahead, you may need to practice focusing more so you have more satisfaction and meaning in getting work done.

Listening Attentively

Listening attentively is backed by taking the right actions after you understand a matter. You wouldn’t really understand a matter if you don’t listen or question every decision that is made.

You should be asking for specifics and getting to the root of behaviors or observations. This way, you would have clearer judgement and take smarter actions.

Being Innovative

It all comes down to asking the right questions and thinking of smarter and better ways of getting results. It could be your approach; it could be positioning yourself stronger and meeting the right people in the right way.

You may not necessarily be the hardest worker in the room, but you would be more effective if you push yourself to look for creative solutions to a problem in the workplace.

Confidence

There is a difference between misguided arrogance about your achievements and developing the ability to stand up for ideas. Sometimes, developing confidence helps you ensure and promote the achievements of others. You need confidence in the workplace if you are to deliver, engage, and reach certain goals.

Leadership

Leadership skills could be a source of influence for your co-workers and would get them on board to reach future objectives. Anyone with leadership skills will always gain visibility within an organization and be considered for more opportunities or promotions.

Communication

Whether written or verbal, communication skills help foster relationships with co-workers and superiors in the workplace. With good communication skills, clear expectations can be extracted so that you meet deadlines and deliver excellent work. Workers are more productive when they know how to communicate with their colleagues in an organization.

Teamwork

There is not much a company can do if it all depends on the activity of a singular person. Success is achieved when different people are working together for a common objective. Team players tend to build a friendly office culture and aid collaboration. Moreover, an organization will fare better when its employees can synthesize their varied talents or strengths.

The modern workplace is looking for persons who can collaborate well with co-workers. If you are a good team player, then you are going to be considered for promotions and career advancement.

Persuasive Skills

There is always that point in your career when you have to tell others about your ideas, services or products. Persuasive skills are necessary for career advancement because you have to be able to form a strong, convincing argument for why the other person should buy your products or services.

Negotiating Skills
In today’s workplace, good negotiating skills are beneficial during both internal and external discussions. Sellers of a new product or idea and customers always require negotiations to thrive in the marketplace. If you can have this quality and maximize it, then you have a great chance of moving upward in your career.

Knowing When and How to Show Empathy

Building relationships and sustaining them is important to long-term career success. Having the ability to place yourself in someone else’s shoes helps foster relationships and is a key ingredient to getting ahead in your career.

With empathy, you can provide insights and offer support that will help them grow in their job. You don’t have to be in a robotic work environment that limits growth, but with compassion you can steer your coworkers to performing at their peak.

Learn to offer support, sympathy and feedback every day you do business. You will have a more human work environment and be blessed with positive emotional returns.

Problem-Solving Skills

Your work environment presents a series of problem-solving situations. Be proactive at solving problems in an organization by going the extra mile to take the pressure off your boss and colleagues.

Patience with Others

Your patience with others could be vital in a tense situation. While the modern workplace could present stressful situations, how patient you are with coworkers and your superiors could determine your career advancement.

Patience will be noticed by management and perceived as a strong asset in pushing the company forward. There will be times when troublemakers are brought to book for their actions, but you wouldn’t be one of them if you have patience as an asset or skill.

Source: lifehack.org

Taraji P. Henson: A Real-Life Heroine

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Taraji P. Henson speaks onstage during the 2019 Film Independent Spirit Awards. TOMMASO BODDI/GETTY IMAGES

By Lori Denman-Underhill

Not every actor or actress has the privilege of telling a story on screen whose message is completely synergetic with their own. Actress Taraji P. Henson would tell you it’s no accident. Films that cover controversial subjects, female achievements or human rights within the African-American community are exactly her cup of tea.

Much like her role in the acclaimed drama Hidden Figures, where Henson plays the brilliant Katherine Johnson, an African-American female mathematician whose calculations as a NASA employee were critical to the success of one of the greatest space operations in history.

“I feel like it’s my obligation,” Henson explained in an interview with Ebony.com. “I’m an artist. I want to tell stories that matter. I’m always interested in movies that move humanity forward, change perspectives of people you know.”

The Golden Globe winner and Academy Award-nominated Henson, 48, is conscious about picking projects that speak to her heart and further her own message of equality and progress for the African-American community.

She addresses the historic yet still relevant topic of race relations in her latest non-fiction film, The Best of Enemies. Set in Durham, North Carolina, in 1971, the film—based upon the novel by Osha Gray Davidson, The Best of Enemies: Race and Redemption in the New South—centers around a two-week-long discussion of ordinary citizens on the subject of school integration.

Based on a true story, the film brings together members of the black and white community—most dramatically the two main characters; Ann Atwater, played by Henson, a local firebrand of a Civil Rights activist, and Claiborne Paul “C.P.” Ellis, played by Sam Rockwell, the head of the Durham Chapter of the Ku Klux Klan.

Cast: (L-R) Bill Riddick, Taraji P. Henson, Sam Rockwell and Robin Bissell attend a photo call for 'The Best Of Enemies’. DIA DIPASUPIL/GETTY IMAGES FOR STXFILMS
Cast: (L-R) Bill Riddick, Taraji P. Henson, Sam Rockwell and Robin Bissell attend a photo call for ‘The Best Of Enemies’. DIA DIPASUPIL/GETTY IMAGES FOR STXFILMS

Portraying the true-life character of Atwater gave Henson a chance to show the integral part segregation has played within American society. It also gave the actress a platform for her own civil rights advocacy offstage, she explains in an interview with Oprahmag.com.

“What’s happening today is that everyone is doing a lot of talking, but not much listening. We should try listening to understand the other side…Often, we can find better solutions that way,” Henson said. “But if you try to match hate with hate, you’re not going to get anywhere.

“At the end of the day, we just need to have more compassion for each other and unconditional love, no matter our differences or background,” she adds.

Born and raised in southeast Washington, D.C., Henson grew up watching Solid Gold and was inspired by the likes of such acting legends as Lucille Ball, Carol Burnett and Flip Wilson. She studied acting at the famed Howard University and began her Hollywood career guest starring on several television shows before making her breakthrough in the coming-of-age film Baby Boy in 2001. She received praise for her performance as a sex worker in Hustle & Flow (2005) and as a single mother of a child with a disability in The Curious Case of Benjamin Button (2008). She also made noteworthy appearances in the action comedy Date Night and the remake of The Karate Kid.

While she is now happily engaged to former NFL quarterback Kevin Hayden and residing in Chicago—her self-proclaimed dream town where everyone is ‘real’—her own life story has not been without its share of strife.

In a recent interview with Variety, Henson opened up about her personal battle with anxiety and depression following two tragedies in her life in 2003—the death of her father, Boris Henson, and also her son’s father, William Lamar Johnson. “We’re walking around broken, wounded and hurt, and we don’t think it’s okay to talk about it,” Henson told Variety’s Elizabeth Wagmeister.

She shared that her depression and anxiety escalated during the skyrocketing success of her pivotal role on the hip-hop TV drama Empire. During that time, she says the desire to pull away from the limelight was strong, as was the longing for more privacy and time for self-care, in addition to caring for her son, Marcell, who was also suffering from depression.

It was while looking for a relatable therapist for Marcell that Henson discovered how tough it was to find one of African-American descent. The experience jump-started her effort to get rid of the taboo associated with metal health, specifically within the African-American community.

“People are killing themselves,” Henson said in the Variety interview. “People are numbing out on drugs. Not everything is fixed with a pill.”

Taking her efforts a step further, the actress created the Boris Lawrence Henson Foundation in honor of her father, who also suffered from mental issues following his service in the Vietnam War.

Washington DC Mayor, Muriel Bowser (R), honors actress Taraji P. Henson with a Proclamation to the City at the Office of the Mayor. PAUL MORIGI/GETTY IMAGES FOR PARAMOUNT PICTURES
Washington DC Mayor, Muriel Bowser (R), honors actress Taraji P. Henson with a Proclamation to the City at the Office of the Mayor. PAUL MORIGI/GETTY IMAGES FOR PARAMOUNT PICTURES

Henson explains that there is still a lot of work to be done, but the first step is to lift up the carpet and talk about it. Her personal advice for others who are struggling is to find a professional therapist—someone who has no stakes involved so that “when you’re on the ledge, you have things to say to yourself that will get you off of it,” she explained.

Henson remains true to herself and her work. Her latest project will be released in 2020 and promoted later this year—a Netflix original police drama called Coffee and Kareem. Henson will star as the girlfriend of a Detroit cop who aims to clear his name and take down the city’s most ruthless criminal with the assistance of her 11-year-old son.

Henson’s main message was perhaps best summed up during her recent Glamour interview: “The fight continues,” she said. “Just like so many women before us who fought so that we could sit here. Now’s not the time to drop the torch.”

“We have to continue fighting,” she insists, “so the ones coming behind us—maybe one day this is not their narrative. So we have to keep fighting.”

Living the Dream and Tapping Into Your Potential

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Yes, it’s something people say, but did you know that there are those out there who are truly living their best life? Coriel Taylor is one of them.

And for her it started with a dream job leading the Digital Delivery Studio team for Accenture, where they “create killer experiences for clients in mobile and web applications,” she says.

To really discover how Coriel landed at the company, you have to take a look back at a girl from Detroit who grew up surrounded by a large, close-knit family and suddenly found herself as a black woman on a majority-white college campus. At the University of Michigan, Ann Arbor, the high-school honor student wanted to feel included, valued and respected. This unique perspective—and as a result, her understanding—has become the backbone of her charismatic leadership style. “We need that extra encouragement to feel comfortable,” she says. “That may mean spending a little bit of time to talk about how a person’s day is going or getting to know a person’s background and what their story is.”

At Accenture, Coriel has been given the freedom to tap into her personal potential while building a well-rounded team with her signature family-style approach. Dedicated to diversity and inclusivity, her Digital Delivery crew features a former pipe fitter, a teacher and a group of individuals with a variety of different backgrounds and skills—but together they become truly innovative. “I drive them to deliver transformational results for our clients, and a critical part of this is ensuring that everybody feels valued and appreciated for the role that they play—and is rewarded for it. It’s our home,” she says.

Now she has the opportunity to fulfill another lifelong goal of encouraging diversity in the workforce. After finding her way in college with the help of an on-campus office for under-represented minorities, Coriel was inspired to carry this mission with her to Accenture, where she supports diversity recruiting and mentoring. As one of the co-sponsors and leads for Accenture’s sponsorship of the National Society of Black Engineers, she gets to meet a lot of diverse engineering students whom she hopes will come and work for Accenture. Coriel says, “I can’t really imagine work without diversity. I mean, think about it. It’d be so boring.”

Continue on to Essence to read the complete article.

Looking for a STEM Job? Head to These States

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woman shaking mans hand in a room withdiverse co-workers

Milken Institute’s 2018 State Technology and Science Index, a biennial assessment of states’ capabilities and competitiveness in a tech-focused economy, ranked the top ten states to pursue a STEM career. “The success stories of states profiled in this year’s index reflect sustained efforts to not only build but to maintain their ecosystem,” said Kevin Klowden, executive director of the Milken Institute Center for Regional Economics.

“Making the changes that are necessary to perform well on the State Technology and Science Index can contribute to stronger long-term economic performance.”

 

  1. Massachusetts
  2. Colorado
  3. Maryland
  4. California
  5. Utah
  6. Washington
  7. Delaware
  8. Minnesota
  9. New Hampshire
  10. Oregon

Massachusetts benefitted from the presence of major research universities, the availability of venture capital, entrepreneurial expertise, and a tech-oriented workforce, according to the report. The state was first in three of the index’s five composite indexes and finished third in another. Massachusetts continues to strengthen its position in tech and science by increasing public funding of neuroscience research, cybersecurity innovation, and startup development.

Utah’s move to fifth was driven by tech-sector employment growth – the fastest in the nation – averaging 4.3 percent annually. The state also had the most university graduates with degrees in science and engineering – 15.4 per 1,000 students. Utah stood out for the success of its universities in spinning research into commercial ventures.

Delaware rose to seventh from tenth, strengthened by an increase in venture capital invested in technology companies. The Legislature authorized a 25 percent tax credit for small companies (those with fewer than 25 employees) engaged in research and development in specific high-tech fields. The state ranks fifth in the number of business startups with 53.4 per 1,000 residents.

The State Technology and Science Index provides a benchmark for policymakers to evaluate their state’s capabilities and formulate strategies for improving STEM education, attracting businesses, and creating jobs in the tech sector. Indices considered in the report include the number of patents issued and doctoral degrees granted in each state.

“Investing in human capital and developing a STEM workforce is crucial for regional economies that want to attract large technology companies and the jobs they bring,” explains Minoli Ratnatunga, Milken Institute’s director of regional economics research.

In addition to the index, the report offers case studies that examine issues such as non-compete contracts that limit employee mobility, along with access to higher education in building a vibrant, adaptable workforce.

Drawing on this data, the report recommends four steps policymakers can take to improve their state’s competitiveness:

Increase scholarships and other financial aid to lower the cost of higher education for in-state students who plan STEM careers.

Better align STEM curriculums to make it easier for students to transfer credits from lower-cost two-year colleges to four-year institutions.

Encourage partnerships between higher-education institutions and private companies to provide students with work experience to improve workforce readiness and job placement.

Make employee noncompete laws less restrictive to encourage a freer exchange of ideas and talent among tech companies.

The index draws on data from government and private sources dating from 2015 to 2017, including the Bureau of Labor Statistics, the National Science Foundation, the Small Business Administration, the American Community Survey, and Moody’s Analytics.

Source: milkeninstitute.org

5 Perfect Opening Lines for Your Cover Letter

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cover letter and resume

When you apply for any job, the very first tool you will use to grab the attention of employers is your cover letter. (Yes, there are of course companies that are so big they don’t have time for cover letters.

But plenty of hiring managers at small and mid-sized companies do read them, myself included.) A cover letter highlights the reasons you are the best person for the job and how you will benefit the company. It also demonstrates your ability to effectively communicate your objective and unique value proposition. That’s why the opening lines of your cover letter are so important—you need to hook the employer so they want to continue reading and learn more about you.

There’s no one right way to open your cover letter, but there are a few techniques you can try to make your letter stand out. Here are five ways to write the opening lines of your next cover letter.

  1. Job Title & Accomplishments

This is a common and effective way to start out a cover letter. The idea is to get straight to the point and impress the employer with your background. Use your most impressive and most relevant accomplishment stories to explain your worth.
Example: As a social media coordinator for Company X, I manage many digital media outlets. By implementing new social media marketing tactics, in the past year, I have doubled our audience on Facebook and tripled our followers on Twitter.

  1. Excitement Means Dedication

Another approach is to begin your letter by expressing your excitement for the job opportunity. If there’s a job or company you’re particularly enthusiastic about, it’s great to say so. When a potential employer sees you’re excited, this translates into how motivated and dedicated an employee you would be. This makes them want to find out if you’re as qualified as you are eager.
Example: I was excited to find an opening in human resources with Company Y because your work with XYZ (be specific) has been important to me for a long time. I am the perfect candidate for this position because it combines my experience with human resources and XYZ.

  1. Keywords, Keywords, Keywords

When applying for a larger company where you know an applicant tracking system will be used, a smart idea is to make your opening lines keyword-heavy. The right keywords will make sure your cover letter gets read and will immediately highlight many of your most relevant skills.

Example: Written and verbal communications are two of my strongest areas of expertise. Through my years of experience in public relations, I have perfected my skills in social media, media relations, community engagement and leading a team. It is the combination of these skills that make me the best candidate for your public relations manager.

  1. Network Ties

If someone in your professional network refers you to a position, company, or specific hiring manager, the best approach is to use this right away in your cover letter. Name-dropping your mutual contact will provide the employer with a point of reference to go from. They’ll be interested to see why your referrer thought you’d be a good fit for the job.
Example: My name is Jane Doe and recently I spoke to your communications coordinator John Smith, who informed me about the opening in your IT staff. He recommended I contact you about the job because of my strong interest in the field.

  1. What’s in the News?

Another unique option to impress employers is to demonstrate your knowledge of current events in your opening lines. Look for recent news about the company you’re applying for and tie it into the job opening. Explain why the news item makes you think you’d be best for the job.

Example: Recently, your company has been highlighted in The Huffington Post and Forbes because of your partnership with Charity Z. After reading those articles, I became inspired to seek employment opportunities with your company and was happy to see an opening for an administrative assistant. As someone with vast experience in that area, I would be the perfect candidate for the job.

With all of these options, it’s important to tailor your entire cover letter to your specific experience and each individual job description. A personalized cover letter is essential to prove your qualifications and will be more likely to result in an interview, so start making changes to your cover letter today!

Source: glassdoor.com

These 6 Customer Service Skills Will Help You Land Any Job

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Working in retail, hospitality, a call center, or another job focused on customer service can give you vital workplace skills. No matter which industry you want to work in, the following six strong customer service skills are transferable to any job.

1. Strong Communication Skills

Good communication is the key to good customer service. It’s also the cornerstone of working in any industries where you need to work with other people, from customers to colleagues, and clients to business contacts.

Through your customer service role, you’ll learn how to explain concepts to others in easy-to-understand terms and how to placate people who may not share your point of view. You’ll find that you use these same skills in most roles. Your oral and written communication skills will also help you get your points across in meetings and during collaborative tasks.

2. Solid Active Listening Skills

Good communication and active listening skills tend to go hand in hand. Good communication is a two-way street. While effective public speaking skills are important, so is effective listening. Customer service professionals hone their active listening skills when they listen to what a customer says, then ask questions to clarify what they’ve heard before delivering a response.

A study by Korn Ferry International, an executive search recruitment firm, found that active listening is the most important competence for any workplace. The firm gave active listening this rating because it believes active listening can cover gaps left in other workplace areas. For example, if you don’t yet have skills in negotiation, you could rely on your active listening skills to get through a negotiation process.

3. Excellent Problem-Solving Skills

Customer service representatives are pros at problem solving. So much of their job involves handling complaints and queries customers have. They must use ingenuity to find solutions that work within a business’s preferred practices yet satisfy customers. Problem-solving skills cultivated in a customer service role are transferable to almost any profession, but they are especially important for creative and technology roles, such as advertising executives, engineers, and software designers.

4. Ability to Work as Part of a Team

No customer service worker is an island. Instead, customer service employees work as part of a team to support their employer’s positive image and customer service standards. Many customer service workers find themselves jumping in to help colleagues address customer queries or assisting their co-workers when they’re especially busy.

The kind of collaborative teamwork skills demonstrated by customer service workers is essential for success in many professional environments. It’s important for people in a range of industries to work within their designated roles but come together when required, such as for group projects and meetings.

5. Good Multitasking Skills

Many customer service professions require you to multitask well. Every customer wants to feel important, even though your attention may be pulled in several directions. It’s not uncommon for customer service professionals to run computers or cash registers while speaking with customers.

You might also deal with a number of customers at once if people with more urgent concerns need help while you’re dealing with more routine matters. And, of course, you must do it all efficiently and with a smile on your face! That aptitude for multitasking is useful for working in any busy profession.

6. The Ability to Show Resilience

Customer service workers must be resilient. While most members of the public are pleasant, some can be short-tempered and belligerent. In these circumstances, customer service workers must rely on their skills of resiliency to power through. Otherwise, they can’t deliver their best service to the next customer they interact with.

Similarly, you won’t find all the people you deal with any profession in good humor all the time. Sometimes, events in life simply don’t go your way. Despite the challenges, it’s important to rely on your skills of resiliency to move on to the next task. Demonstrating your resilience to a potential new employer will hold you in good stead on any job interview that you face.

Don’t underestimate how important having a background in customer service can be. A role focused on helping members of the public can position you well for landing any job.

Source: CareerBuilder

After Careers With U.S. Armed Forces And Fema This Couple Opens Their Own Business

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McDuffie,Sharron, Rodney, Lee's Summit, MO

After Rodney and Sharron McDuffie retired from long and successful careers that included both the U.S. Armed Forces and the U.S. Government, the Raymore couple was looking for an attractive business opportunity to bolster their pension income.

So on April 15, Rodney, “61 years young,” and Sharron, “59 years younger,” as they note, officially opened for business as franchise owners with Floor Coverings International, whose representatives visit customers’ homes in a Mobile Flooring Showroom stocked with thousands of flooring samples from top manufacturers. Floor Coverings International Lee’s Summit serves customers throughout greater Kansas City.

Sharron retired after 30 years with the Federal Emergency Management Agency (FEMA), where she was a Technological Hazards Specialist assigned to several nuclear power plants throughout Kansas, Missouri, Nebraska and Iowa. Rodney retired from the U.S. Navy with 25 years as a Yeoman Administrator before joining the Department of Immigration, where he spent more than a decade before retiring as an Immigration Supervisor this past February. “We had started talking about what we would be doing in life with retirement approaching and looking forward to living the lifestyle we were comfortable in after more than 30 years working for the government,” Sharron said. “And we were not sure that once we retired on a government pension, if it would be enough. We are still pretty young and in good health, so we started looking for a business we could purchase that also offered plenty of flexibility, such as being able to work from home when we wanted to.”

In Floor Coverings International, the McDuffies found a company that has tripled in size since 2005 by putting a laser focus on consumer buying habits and expressed desires, its impressive operating model, growth ability, marketing, advertising and merchandising. Floor Coverings International further separates itself from the competition through its customer experience, made up of several simple and integrated steps that exceed customers’ expectations.

The McDuffies are also very excited about having the opportunity for their children to play a role in the business. Their oldest son, who just earned his master’s degree in Public Affairs, is “more excited than my husband and myself,” said Sharron, while their youngest son, who just graduated from high school, is looking forward to joining one of their flooring installation teams where he will gain the necessary experience to later become a Project Manager or Design Associate. A daughter, currently a middle school biology teacher, might join the business as an office manager or Design Associate while her husband is assisting with local marketing. “Since we have been up and running, the whole family is seeing what a great opportunity it is by joining or just participating in this family business,” Sharron said.

ABOUT FLOOR COVERINGS INTERNATIONAL

Floor Coverings International is the #1 Mobile Flooring Franchise in North America. Utilizing a unique in-home experience, the mobile showroom comes directly to the customer’s door with more than 3,000 flooring choices. Floor Coverings International has 150-plus locations throughout the U.S. and Canada with plenty of opportunity for continued expansion in 2019. For franchise information, please visit flooring-franchise.com and to find your closest location, floorcoveringsinternational.com.

Rihanna Presents Mary J. Blige With Lifetime Achievement At BET Awards

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Rihanna presents Mary J. Blige with award on stage at the BET Awards Show

Mary J. Blige received the highest honor at the 2019 BET Awards on Sunday. While presenting the Queen of Hip-hop and R&B with the Lifetime Achievement Award during the ceremony in Los Angeles, Rihanna praised Blige for the blueprint she set.

She changed the game with her unique style: the backwards cap, the baggy jerseys, y’all know the Mary J. look. She took it there with those thigh-high boots,” Rihanna said, going on to praise Blige for her many successes, including becoming the first person to ever be nominated for an Oscar in both music and acting in the same year.

“Happy Mary, sad Mary … we’re here for all of it,” Rihanna said. “Mary J. Blige, you have set the bar for relatable, timeless, classic music. You opened multiple doors for female artists in this industry. And on behalf of all the women that came after you, like myself, thank you for being you so we can feel comfortable being ourselves. Thank you for pouring yourself into every track and giving us a song for every feeling. Thank you for showing us that love is all that we need. But we didn’t know how much we needed you.”

Blige accepted the award and told Rihanna the feelings of inspiration were mutual. She went on to thank BET, her family, friends, Diddy, Andre Harrell, other collaborators, her team and fans.

“People always ask how do I sustain and stay relevant in this industry,” Blige said. “It’s because although I am a leader, a queen, a living legend, although I’m all of these things, I’m a servant as well and I’m here to serve. Being a servant is not always glamorous or popular, but it’s the job and assignment I was given. It’s because in order to be an authority, I had to learn how to come under authority. It’s because when the glory is placed on me, I give it back to God immediately. This journey has always been bigger than me and my job is not only to survive, right now it’s to thrive and continue to make history while I do it.”

Continue on to Huffington Post to read the complete article.

Tech with a twist: Innovative youth program combines coding and dance

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group of diverse girls dancing in the danceLogic studio

Numbers, stats and creativity are all integral parts of choreography — but they’re vital for coding, too. That’s the idea behind danceLogic, a program in Philadelphia that integrates dance and computer programming for 13 to 17-year-old girls.

“With dancing, you have to look at the steps and figure out how do they fit into one another. Same with coding,” said 14-year-old Nailah Shabazz, adding “basically, if I see myself coding and helping others, I think I can also bring in other people who look like me, to also want to pursue that field.”

For 14-year-old Lauryn Dorsett, the dancing part came easy – the coding, not so much. “The coding part is sorta hard at first when you think about it,” Dorsett said. “But once you really grow into it, and stay with it for a while, it starts to get easier.”

When she realized how much money she could potentially make with the skills, Dorsett said, she was even more intrigued. “Not all fields offer the same type of opportunities,” she said. “You can get far with this.”

Franklyn Athias believes that opportunity is everything. While working as a senior vice president at Comcast, Athias started danceLogic in 2018.

Originally, Athias only planned to focus on coding – but “he had trouble getting [kids] to participate,” according to his friend and co-founder Betty Lindley.

Lindley, who runs a cultural center, suggested he incorporate dance.

Athias wants people who might be intimidated by the math and science behind coding to understand that it’s like any other skill. “It’s always hard in the beginning,” he said. “This is why the dance part is so important, because a lot of young ladies came in and could not dance. But they practice.”

That’s what happened with Shabazz, who said she “inherited two left feet” from her father. “If I have the confidence to dance in front of a bunch of people and not be afraid of making mistakes, then I have the confidence to accomplish whatever goals I have in life,” she said.

“Something they thought was hard now became easy, right?” Athias said. “And it was all because of practice. It wasn’t anything else besides, ‘let’s try it, let’s get it wrong, let’s try it again and then boom.’ The smile comes on your face and say, ‘I got it, Mr. Franklyn.’ When that happens, he said, “the world is theirs.”

Athias wants danceLogic to help give back to the community. “I came from a very rough neighborhood, and someone introduced me to something that kept me out of trouble,” he said. “If I can help motivate some other person to do the same thing that’s the reward I get outta this.

When the girls finish the 14-week program, they’re rewarded too. Athias gives them iPads, so they can keep coding – he has no doubt they’ll keep dancing.

DanceLogic costs $50 total for the 14 weeks. The West Park Cultural Center, which runs the program, says it will never turn away anyone who can’t afford the cost. The center offers scholarships, too.

Continue on the CBS News to read the complete article.

The amazing CMO and CEO of Naturade/VeganSmart, a minority owned business

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Kareem Cook and Claude Tellis stand in front of the promotional truck parked in a parking lot

Kareem and Claude became friends while attending Duke University. Both having many family members who passed away from diet-related illnesses or suffered from diabetes, heart disease and other obesity-related illnesses, they often discussed doing something to address this issue.

In 2002, Kareem and Claude moved to Los Angeles and immediately recognized the child obesity crisis and decided it was time to do something. They founded Healthy Body Products, a healthy vending machine company with the mission of providing healthier options to public schools. Within a year, they co-led a movement that resulted in a ban on junk food in the Los Angeles public schools. Within two years, they were awarded the contract for every public high school and middle school in Los Angeles.

From there, Kareem and Claude sought to make an even bigger impact on diet-related illness and obesity. The question that bothered them most was “Why do people who need quality products have the least access to them?

Which led them to Naturade. In 2012, they acquired Naturade, a premium level natural products company distributed primarily in natural food and product stores. In 2013, they met John Lewis, an internationally recognized vegan advocate and fitness expert.

John explained that the best way to prevent obesity, pre-diabetes and heart disease was a plant-based diet. Later that year, they partnered together and created VeganSmart. They distribute their product not only in premium health food stores but in local health food, drug stores and supermarkets that sold to the underserved, undereducated and low-income communities that are often ignored. Stores include CVS, Walgreens, Albertsons, Safeway, Meijer, H-E-B, Harris Teeter, Publix, Hannaford, Weis and thousands of stores nationwide.

The Only Black-Owned 5-Star Resort In The U.S. Is Perfect For Your Bachelorette Party

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By Joi-Marie McKenzie

What happens when you get engaged and you’ve partied so hard in your 20s you’d rather not “party like a rockstar” at your bachelorette party?  Gather your best girlfriends and check out the only five-star resort owned by a Black woman in the U.S.

Salamander Resort & Spa, owned by Sheila Johnson, is tucked on 340 acres of the greenest land I’ve ever seen in Middleburg, Virginia. If you’d rather lie by an infinity pool than turn up at a pool party, or visit a nearby winery rather than throw back shots, or enjoy fine dining rather than stuffing pizza to ward off that hangover that might come the next morning, this is the place for you.

Right outside of Washington, D.C, 16 of my closest friends, family and linesisters descended on Salamander Resort & Spa.

Here’s what we recommend you should try.

The Spa

After the drive, my maid and matron of honor decided to start my bachelorette weekend the right way: with a bit of R&R in the resort’s 23,000-square-foot spa. From exfoliating body treatments, to all types of massages, the spa is a one-stop shop. And for my girls who didn’t have time to get a pedi before they arrived, the spa offered that too along with make-up artists and manicurists. Since I’m expecting, it was the perfect spa to grab a pre-natal massage. Even the indoor whirlpool was body temperature so I could enjoy some girl chat in the water. Afterward, we all gathered by the infinity-edge pool to chill in a cabana and take in the lush landscape.

The Finest of Dining

Harrimans Virginia Piedmont Grill

We felt like we were in an episode of The Real Housewives of Potomac when we tried out Harrimans Virginia Piedmont Grill for dinner. Right there on the grounds, it offers a private dining room, perfect for any large party.

An Easy Trek To The Wineries

After a night at the resort, the girls and I were itching to get off the property and explore Middleburg. And Salamander makes that super easy to do thanks to complimentary car service. We hopped in the resort’s Audis, which took us to a nearby winery. While the girls sipped on wine blends, created from last year’s harvest in Virginia, I took in the sites and dreamed about lunch.

Continue on to Essence to read the complete article.

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